Recommended Reading: Tongue Fu
Tongue Fu: How to Deflect, Disarm and Defuse Any Verbal Conflict
Recommended by The Happiest Geek on Earth
Tongue Fu: How to Deflect, Disarm and Defuse Any Verbal Conflict. Yeah, it's got that homespun "self-help" feel that a lot of books of its ilk have, but the advice inside is pretty good.
Imported from a really old blog. Some links might be dead. Let me know if you find dead links.